Privacy policy

Privacy Policy

Last updated: May 8, 2026

At Velara, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information to provide you with a smooth shopping experience and to fulfill your orders. This may include:

  • Personal details such as your name, email address, phone number, and delivery address
  • Payment information required to process your purchase securely
  • Order details such as items purchased, returns, and preferences
  • Device information such as IP address, browser type, and browsing activity
  • Communication data when you contact our support team

How We Collect Information

We collect information when you:

  • Place an order on our website
  • Create or update an account
  • Contact customer support
  • Browse or interact with our website
  • Subscribe to emails or promotions

We may also use trusted service providers to help operate our store, such as payment processors and delivery partners.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and important notifications
  • Improve our website and customer experience
  • Prevent fraud and ensure secure transactions
  • Send marketing emails and promotional offers (you may opt out at any time)

Sharing of Information

We do not sell your personal data.

We only share your information with trusted third parties when necessary to:

  • Fulfill and deliver your orders
  • Process secure payments
  • Operate and improve our website
  • Comply with legal obligations

All partners are required to handle your information responsibly and securely.

Data Security

We take reasonable measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, tax, or accounting requirements
  • Resolve disputes and enforce policies

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, contact us using the details below.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from minors.

International Use

If you access our website from outside our operating country, please note your information may be processed in other regions where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: support@velaravo.com
Address: 30 N Gould St, Sheridan, WY 82801, USA